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Health & Safety at Blackcomb Springs Suites

Travel to Our Whistler Location with Confidence

Clique Clean -Things to Know


Welcome to Blackcomb Springs Suites, Your Home Away from Home.  For your safety and enjoyment, we have developed the Clíque Clean and Clíque Confident initiatives, which include protocols developed following the guidance of the BC Ministry of Health, BC Center for Disease Control, Vancouver Coastal Health, Alberta Health Services, and local health and government authorities. Enhanced hands-on training and a formal audit program ensure initial and continued compliance.
1.    As per British Columbia’s Provincial Health Officer, masks are required in all public areas
2.    Suite has been cleaned and sanitized thoroughly in accordance with the CDC and Vancouver Coastal Health Guidelines. Remote controls, light switches and all high touch points have been disinfected
3.    Maximum occupancy in elevators is three guests unless they are in the same party, then it is suggested that the entire party ride at the same time
4.    Complimentary hand sanitizer is available on all elevator landings and in the lobby. Personal size bottles are available at Front Desk at a nominal cost
5.    Housekeeping service is not available during the Guest's stay. If amenities or items are needed, please dial “0” to be delivered. Staff can enter an occupied Suite in case of emergency and will be wearing the necessary protective equipment. If needed, guests will be asked to step out of the Suite before staff access it
6.    Limited access available, 100% subject to availability, to pool and hot tubs. Max occupancy 40 people at one time. 60 minutes maximum. Access is first-come-first-serve, no reservations required. Hot Tubs maximum occupancy is 5 guests
7.    Exercise Room and BBQ use requires reservations, and time is limited to 45 minutes maximum. BBQing on decks is strictly forbidden
8.    In-Suite collateral has been removed. Information on activities, restaurants, shuttle service, maps, Directory of Services is available on the Blackcomb Springs Suites APP
9.    Items from the store are available through Guest Services. Payment by card only
10.    Express check out is highly encouraged. Please leave your keys on the kitchen counter or drop them in the “Used Keys” box in Front Desk. Call Guest Services by dialing “0” to verify email to send the folio
11.    To ensure proper time in between guests and for the safety of our housekeeping team, late check-outs are not available. Please ensure to vacant your Suite by 11 am
12.    Wash hands constantly
Your patience, kindness, and understanding are most appreciated - these policies may change without notice depending on the latest health advice