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Our Hotel Booking Policies

100% Covid-19 Vacation Protection

Applies to all booking and cancellation policies  - 100% Covid-19 Vacation Protection

COVID-19 Override applies - if you have to cancel due to COVID-19 then any deposits paid will be converted to a credit for a future stay. COVID-19 cancellation reasons are as follows:
1. You or a member of your party, or someone in your household tests positive for COVID-19 within 14 days of your departure date;
2. There is a travel ban or 14 days quarantine in effect in Canada at the time of your visit;
3. There is a travel ban or 14-day quarantine (upon return) from your home country at the time of travel;
4. Both Whistler and Blackcomb Mountains are closed for winter operations on your arrival date (applicable Nov 26th, 2020 - April 18th, 2021).

Policy: Check-in time 4 pm 
Check-out time 10 am 

A $200 damage deposit is taken at the time of check-in. A credit card pre-auth is strongly recommended.  If you would prefer to use a Debit card for the deposit please note that the charge is increased to $500 and it will actually come from your bank account as opposed to a pre-auth and you must check out of the hotel in person so that your bank account can be refunded.
Rates subject to change 
Early check in Charge (if available) after 8am- 2pm = 50% of nightly rate, 2pm -4pm = $50 
Late check out charge (if available) up to 1pm - $50, 1pm - 6pm =50% of nightly rate 
Secure Underground Parking is available $23 per day plus tax

Extra-person charges - please accurately enter the number of people in your party as extra person charges apply over base occupancy levels per suite. If you arrive with additional people in your party the following extra person charges will apply 
Room occupancy - Extra-person charges do not apply to kids 18 and under 
-Studio Suites- Ideal for 2 people, maximum 4 - extra person charge of $25 per night per person plus tax for the third and fourth occupant 
- One-bedroom suites - Ideal for 2 people, maximum 4 - extra person charge of $25 per night per person plus tax for the third and fourth occupant 
- Two-bedroom suites - Ideal for 4 people, maximum 6 - extra person charge of $25 per night per person plus tax for the fifth and sixth occupant 


Pet Policy - The Blackcomb Springs Suites has a limited number of dog-friendly rooms available. Requests must be made at the time of booking. To cover additional cleaning required, an additional $25 for 1 night or $50 per stay, per dog. The additional fee is subject to taxes. There is a maximum of 2 dogs allowed in each suite per reservation. We are unable to accommodate pets other than dogs. For those with allergies, dog-free rooms are available upon request at the time of booking. 

Self Parking - Parking is $23/day (plus taxes). The maximum clearance for the parking garage is seven feet (7’) and there are no over-height parking stalls and no bus parking available at the hotel. 

The resort fee includes access to the pool and hot-tubs, Fitness room, Wireless Internet, Unlimited local calling, 20 minutes of North America long distance calling per day, In-room coffee.
 

 

Most Flexible Policy

Flexible Spring, Summer, Fall, Policy

June 1st - Dec 14th, 2020
No Deposit Required. Pay upon arrival at the hotel. Credit Card required to guarantee the reservation. Cancel up to 24 hours prior with no penalty. One night penalty inside 24 hours or for no show.
 

 

Flexible Winter Policy:

Dec 15th, 2020 - April 18th, 2021
Deposit of one night required at booking. Final payment at 21 days prior. Cancellations outside 21 days prior to arrival will receive a full refund. Cancellations within 21 days of arrival will forfeit the deposit.

Flexible Spring, Summer, Fall Policy: 

April 19th, 2021- Dec 14th, 2021
No Deposit Required. Pay upon arrival at the hotel. Credit Card required to guarantee the reservation. Cancel up to 24 hours prior with no penalty. One night penalty inside 24 hours or for no show

Booking policies apply at the time the reservation is made. The hotel reserves the right to adjust future policies depending on conditions

Prepaid with good flexibility (and extra savings)

Prepaid with Restrictions - Spring, Summer, Fall:

June 1st - Dec 14th, 2020
Deposit in the amount of Total Stay will be processed by the hotel at the time of booking. Changes or cancellations are permitted and the deposit is fully refundable up to 7 days prior arrival. Bookings changed or canceled within 7 days of arrival or no show reservations will be subject to a penalty of the first night’s charges.

Prepaid with Restrictions - Winter:

Dec 15th, 2020 - April 18th, 2021
Deposit of one night required at booking. Final payment at 21 days prior. Cancellations outside 21 days prior to arrival will forfeit the deposit. Cancellations within 21 days of arrival are fully non-refundable.

Prepaid with Restrictions - Spring Summer Fall:

April 19th, 2021 - Dec 14th, 2021
Deposit in the amount of Total Stay will be processed by the hotel at the time of booking. Changes or cancellations are permitted and the deposit is fully refundable up to 7 days prior arrival. Bookings changed or canceled within 7 days of arrival or no show reservations will be subject to a penalty of the first night’s charges.

Booking policies apply at the time the reservation is made. The hotel reserves the right to adjust future policies depending on conditions